Refund policy
Eligibility for Returns
Once orders have been placed we will not accept any cancellations
We do not accept returns or exchanges.
Refunds are considered if your item is delivered faulty. For this please report to us by email on info@kaddaan.com and attach an image of the faulty item within 24 hours of delivery. Otherwise a refund will not be considered.
Return Process
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Contact our customer service within 24hrs of delivery at info@kaddaan.com to initiate a return.
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Include order number on subject line to allow faster response time
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**Attach photo of fault on item**
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You will receive a email within 48hrs on how to return your items.
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Pack the items securely in their original packaging, including all paperwork, parts, and accessories.
If eligible for return, customer is to cover costs of return. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
We will fully examine the faulty item and will contact you within 48 hours with an outcome.
We will try our best to send a replacement item but if this is not available a full refund will be given using original payment method.
Please note that faulty item must be in original packaging that you received, unworn with full tags
Thank you for shopping with Kaddaan. We value your business and strive to provide you with an exceptional shopping experience.
